Shipping policy

CEHTR Shipping Policy

At CEHTR, we believe exceptional service should match exceptional craftsmanship.

Every order is prepared with care from our studio in the United Kingdom and shipped free of charge worldwide.

All orders include tracking and duties, so there are no surprise fees upon delivery.

For in-stock items, orders are processed within 2–3 business days (Monday – Friday, excluding public holidays).

For pre-order pieces, fulfilment begins within 4–6 weeks of purchase, as each item is made in small, intentional batches.

You’ll receive an email confirmation once your order ships.

We are proud to offer free worldwide shipping on all orders.

Every parcel is sent with full tracking, and you will receive email updates at each stage of delivery.

European Union

Orders are shipped through our IOSS-registered service on a Delivered Duty Paid basis.

Estimated delivery: 5–10 business days.

All duties and taxes are included; no customs charges on delivery.

United States

Orders ship with Royal Mail’s Duty Paid service.

Estimated delivery: 7–12 business days.

All import duties and taxes are included; no additional costs on arrival.

Rest of World

Orders ship with tracked international service.

Estimated delivery: 10–14 business days.

Import duties may apply depending on local regulations.

Delivery times are estimates and may vary slightly by destination or customs processing.

We ship on a Delivered Duty Paid (DDP) basis to:

For other destinations, local duties may apply depending on import regulations.

Pre-order pieces are made to order in limited quantities.

Payment is taken at checkout to secure your piece in production.

Once production has begun, pre-orders cannot be cancelled, though they remain eligible for return once received.

All orders include tracking information, emailed once dispatched.

Please ensure your shipping details are correct at checkout, as we cannot reroute parcels once shipped.

If your order hasn’t arrived within the expected timeframe, contact Hello@cehtr.com and our team will assist.

If your order includes both pre-order and in-stock items, we may ship them separately so you receive available pieces sooner.

You’ll receive separate tracking links for each parcel.

We offer complimentary returns within the United Kingdom.

For details, please see our Return & Refund Policy.

For shipping enquiries or delivery requests, please contact:

Hello@cehtr.com